Privacy Policy

RITUALWAY, INC - Privacy Policy

Last Updated: March 4, 2024

What does this Privacy Policy cover?

What types of information does RITUALWAY collect from you?

What information does RITUALWAY automatically collect?

What are cookies, clear GIFs and other similar technologies and how does RITUALWAY use them?

How does RITUALWAY collect and use location-based data?

How does RITUALWAY use information collected from you?

Does RITUALWAY retain my information?

When does RITUALWAY share information with third parties?

What are your choices regarding marketing communications?

How can you opt-out of targeted advertising?

What measures does RITUALWAY take to ensure the security of this information?

How does RITUALWAY treat information related to children?

What rights do residents of certain states have?

Personal information we collect, disclose for a business purpose, and sell.

How do you contact RITUALWAY if you have a concern with this Privacy Policy?

What does this Privacy Policy cover?

This Privacy Policy covers the collection and use of information by RITUALWAY, INC and its affiliates ("RITUALWAY") when you visit their websites or use their applications. RITUALWAY owns or operates brands such as RITUALWAY, and this Privacy Policy applies to these brands and any others owned or operated by RITUALWAY, even if not explicitly mentioned. RITUALWAY may update its brands from time to time without prior notice.

RITUALWAY collects information through various channels, including:

1. Websites and Digital Properties: This includes websites like www.RITUALWAY.com, and any other websites or mobile apps owned by RITUALWAY that link to this Privacy Policy.

2. Social Media Accounts: RITUALWAY collects information from various social media platforms such as Facebook, Twitter, Instagram, Pinterest, and YouTube.

3. Other Communications: RITUALWAY may collect information from messaging, telephone communications, mobile technologies, applications, services, and from third parties as permitted by law and updated by RITUALWAY from time to time.

The privacy practices outlined in this policy are part of the Terms of Use for the RITUALWAY Services. This means that by using RITUALWAY Services, you agree to the terms of this Privacy Policy as well.

What types of information does RITUALWAY collect from you?

RITUALWAY collects various types of information from you through its RITUALWAY Services, which include websites, social media accounts, applications, mobile technologies, telephone discussions, email, and other communication methods such as text messaging. Here are the main types of information RITUALWAY may collect:

1. Personal Information: This includes your name, phone number, postal address, email address, age or date of birth, payment information (such as credit card details), rewards program information, and login credentials like a username and password.

2. Transaction Information: RITUALWAY may collect information related to your orders, purchases, transactions, and interactions with RITUALWAY Services. This could include details about products or services you've purchased or viewed, order history, payment history, delivery information, and communication preferences.

3. Device and Usage Information: When you access RITUALWAY Services through digital platforms like websites or apps, RITUALWAY may collect information about your device, internet connection, IP address, browser type, operating system, and other technical details. RITUALWAY may also collect data about how you interact with their services, such as pages visited, actions taken, and referring URLs.

4. Communications: RITUALWAY may collect information from your communications with them, such as feedback, inquiries, requests, and any other interactions you have with RITUALWAY's customer support or other teams.

It is important to note that RITUALWAY may use cookies, web beacons, and similar tracking technologies to collect some of this information automatically. These technologies help RITUALWAY understand how you use their services and improve your experience.

Purchase and Recipient Information

When you make purchases through RITUALWAY Services, in addition to personal information, RITUALWAY may require the following purchase and recipient information:

1. Payment Information: RITUALWAY may ask for credit card details or other payment information to process your purchases. This includes billing address details associated with the payment method.

2. Gift Message: If you are sending a gift, RITUALWAY may provide an option for you to include a personalized gift message. This message is part of the purchase information.

3. Recipient Information: RITUALWAY may request information about the recipient or potential recipient of a gift or purchase. This information can include the recipient's name, address, phone number, and any other relevant details needed for delivery or fulfillment purposes.

Providing accurate and complete purchase and recipient information helps RITUALWAY ensure successful order processing, delivery, and customer satisfaction.

Social Media Sites

RITUALWAY may receive additional information from social media platforms and connections, including:

1. Third-Party Connections: If you access RITUALWAY Services through third-party connections like Instagram, Twitter, or Facebook Connect, information such as your name, birthday, gender, user ID number, email address, profile picture, physical location, photos, likes, tags, and access tokens may be shared with RITUALWAY.

2. Additional Information: RITUALWAY may also collect information about your hobbies, interests, or likes that you have made available on your profile, as well as any other information permitted to be shared by the third-party service.

3. Friends List Access: If you grant access to your social media friends list, RITUALWAY may use your friends' user IDs and connections to enhance your social experience and allow you to invite friends to use RITUALWAY Services.

It is important to review and adjust your privacy settings on third-party platforms before linking or connecting to RITUALWAY Services. RITUALWAY does not control these third-party websites, so understanding their privacy policies and settings is crucial. Third Parties

RITUALWAY may enhance the information you provide with data obtained from third parties such as affiliates, marketing firms, data vendors, or address verification services. This process helps us keep your information accurate and up to date. For instance, if you change your address and do not inform us, we may verify it through a third-party address verification service. We may also combine online and offline information with data collected from third parties to improve our services and better serve your needs.

Mobile Applications

RITUALWAY's mobile applications may request access to certain information on your device to provide you with enhanced features and services. For instance, when using our mobile apps to place orders, you might grant access to your device's address book for easier shipping address entry or receive birthday reminders for contacts. Similarly, if you wish to include images in your orders, our app may require access to your device's photo library. These permissions help us streamline your experience and provide personalized services.

What information does RITUALWAY automatically collect?

RITUALWAY may gather additional information about you as you use their services, which can include demographic details, location data (as explained further in Section 7), browser type, your Internet Service Provider or operating system, device identifier, the URL of previous RITUALWAY Services you visited, other websites and mobile apps you've engaged with, and your IP address.

What are cookies, clear GIFs and other similar technologies and how does RITUALWAY use them?

Cookies: RITUALWAY may use cookies to collect information from you. Cookies are small text files stored on your computer that contain information about you. They help analyze web traffic, provide user data for specific webpages, and allow web applications to adapt to you as an individual. This enables RITUALWAY to tailor its operations to your needs and preferences by gathering and remembering information about your preferences. Most web browsers automatically accept cookies, but you can adjust your browser settings to prevent your computer from accepting cookies if you prefer. Keep in mind that disabling cookies may limit your ability to access certain features of RITUALWAY's services, such as the shopping cart, and you may not be able to fully utilize all online features.

Clear GIFs: Clear GIFs, also known as pixel tags, web beacons, or action tags, are used by RITUALWAY or its third-party partners, affiliates, agents, or service providers to collect information from you. These are small graphics interchange format files that help measure advertising effectiveness and manage content on the RITUALWAY Services by providing insights into what content is effective. Clear GIFs may be used in various ways:

1. Advertising Measurement: Clear GIFs help measure how effective advertising campaigns are on the RITUALWAY Services.

2. Email Tracking: In HTML-based emails, they track which emails have been opened by recipients.

3. Order Tracking: They record when products are ordered through the RITUALWAY Services.

4. Traffic Analysis: Clear GIFs track visitor traffic throughout the RITUALWAY Services, allowing for the measurement of usage patterns and the effectiveness of marketing campaigns.

Unlike cookies, clear GIFs are invisible on web pages and are much smaller in size, making them suitable for tracking without being noticeable to users.

Session Information:

Session information collected by RITUALWAY, its third-party partners, agents, or service providers includes details about your interaction with the RITUALWAY Services. This information comprises:

 

1. Resources Accessed: Information about the web pages or resources you interact with.

2. Pages Viewed: Details of the specific pages you visit on the RITUALWAY website or application.

3. Time Spent on Pages: The duration of time you spend on each page during your visit.

4. Referral Sources: How you arrived at the RITUALWAY website, such as through search engines, referral websites, or direct navigation.

5. Real-time Session Details: This includes dynamic information generated during your active use of the RITUALWAY website or application, such as mouse movements, clicks, text input, and other actions performed on the site.

This data helps RITUALWAY understand user behavior, improve website usability, analyze traffic patterns, and optimize the overall user experience on their platforms.

Mobile Analytics:

RITUALWAY uses third-party analytics technology in its mobile applications to track user interactions and usage patterns within these applications. This analytics data provides valuable insights into how users engage with the mobile applications, allowing RITUALWAY to improve and develop both the mobile apps and the overall RITUALWAY Services.

Affiliate Tracking:

When you purchase products through a link associated with RITUALWAY's affiliate program, you are using a system that allows participating website publishers, bloggers, and organizations (referred to as "Affiliates") to display links on their websites. These links direct customers to the RITUALWAY Services, and when purchases are made through these links, RITUALWAY can track the activity and attribute it to the appropriate affiliate. This helps RITUALWAY compensate affiliates for their role in driving sales and traffic to the RITUALWAY Services.

Interactive Services (Chatbot and Managed Chat) Consent and Disclaimers:

Using interactive services like chatbots or managed chat features means that the communications you have with these tools may be recorded and kept as a transcript. This helps us provide services, improve your experience on the website, and maintain quality and verification standards. We might collaborate with trusted providers to analyze, store, or utilize this data as needed. Remember, your interactions with these tools, as well as your overall use of our website, are governed by this section, our Terms of Use, and our Privacy Policy.

How does RITUALWAY collect and use location based data?

When you use the RITUALWAY Services on a mobile device or application, we may access, collect, monitor, and store "location data," which includes GPS coordinates (like latitude and longitude) or similar information about your device's location. This data helps us understand how you use the RITUALWAY Services, particularly when it comes to location-based features. We might also approximate your general location (such as city and state) based on your IP address. You have control over whether location data is shared with us through your mobile device, app, or browser settings. Keep in mind that certain RITUALWAY Services features, especially those relying on location data, may not work correctly if you impair or disable location data access.

How does RITUALWAY use information collected from you?

RITUALWAY uses the information we collect in several ways:

1. Facilitating Your Use of RITUALWAY Services: This includes processing your purchases, updating you on their status, and ensuring their delivery.

2. Identification and Personalization: We use your information to identify you when you log in, provide personalized experiences, and enhance your overall interaction with RITUALWAY Services.

3. Analyzing and Improving Services: We analyze user behavior to understand how RITUALWAY Services are used, identify areas for improvement, and develop new services.

4. Protecting Rights and Security: We use information as needed to protect our rights, privacy, safety, and property, as well as those of our affiliates, you, or others.

5. Marketing and Promotions: We deliver promotions and marketing materials related to RITUALWAY Services and other relevant products or services from third parties that may interest you.

6. Administrative Purposes: Information is used for internal operations such as debugging, testing, and ensuring security.

7. Legal Compliance: We adhere to legal and regulatory requirements and enforce our terms of service.

8. Consent-Based Actions: We take actions based on your consent, such as participating in interactive features or sharing information for sweepstakes, promotions, or contests.

Please note that information shared through interactive features may be made public accordingly. Also, participation in sweepstakes, promotions, or contests may be governed by separate terms and conditions.

By using RITUALWAY Services, you allow us to share information across our websites and mobile applications. Cross-application authentication also enables seamless access across RITUALWAY Services after logging in once.

Does RITUALWAY retain my information?

RITUALWAY will retain the information collected in accordance with Section 6 of this Privacy Policy and applicable laws. We are committed to honoring opt-out and deletion requests from consumers residing in Certain States, as defined in Section 14.

When does RITUALWAY share information with third parties?

RITUALWAY shares the information collected about you in the following ways:

1. With affiliated companies, including those currently identified and any future acquisitions by RITUALWAY or its affiliates.

2. With RITUALWAY Members, distributors, service providers, agents, and vendors who help us provide the RITUALWAY Services.

3. With recipients of your orders to confirm gift details, delivery processes, or ensure order or gift quality.

4. With third parties to deliver advertising and marketing materials of potential interest, and to fulfill requests for offers from participating partners.

5. With joint-venture participants as agreed upon for such programs.

6. In the event of a corporate sale, merger, acquisition, or asset transfer, including bankruptcy proceedings.

7. In response to legal requirements such as subpoenas, court orders, governmental inquiries, or as otherwise mandated by law to protect rights, safety, or security.

8. With your consent or as disclosed during data collection or sharing.

What are your choices regarding marketing communications? Email Marketing

You can opt out of receiving email marketing promotions from the RITUALWAY family of brands. Keep in mind that each brand manages its own email marketing, so opting out affects only the brand you contact. You can also opt out by following the unsubscribe instructions in the promotion emails you receive.

Personal Mobile Phone Information and Mobile Applications

Opting out of text messages from RITUALWAY or any member of the RITUALWAY family of brands is as simple as replying to any message with the word "STOP" or reaching out to us at the provided e mail address. If you receive notifications from our applications, you can opt out of push notifications on your mobile device by adjusting your account and device settings.

NOTE: Your text messaging opt-out or unsubscribe requests are handled promptly upon receipt, though we cannot be held responsible for any delays caused by carriers. For marketing email opt-out or unsubscribe requests, please allow up to ten (10) business days for processing. If you make a purchase through any RITUALWAY Service, you may opt back in to marketing communications for all our brands until you choose to opt out or unsubscribe again. You can opt back in to receiving text messages by granting explicit permission during the order checkout process. Even if you opt out or unsubscribe from marketing communications, you may still receive non-marketing emails, such as transactional or operational communications. Please note that carriers are not liable for delayed or undelivered messages.

How can you opt-out of targeted advertising?

We may collaborate with ad networks and other ad serving providers (referred to as "Advertising Providers") that display ads on behalf of us and others on non-affiliated websites. Some of these ads may be personalized, meaning they are tailored to be relevant to you based on information collected by Advertising Providers about your visits to this site and other websites over time, as well as from various mobile applications you use across different devices.

To learn more about this type of advertising and how to opt out of it by companies participating in the Digital Advertising Alliance self-regulatory program, you can visit www.aboutads.info.

Please note that opting out will not prevent ads from appearing in your browser or applications. However, it may reduce the relevance of the ads you see to your interests. Additionally, if you use a different browser or device, or if you clear cookies from your browser, you may need to reapply your opt-out choice.

What measures does RITUALWAY take to ensure the security of this information?

RITUALWAY employs both procedural and technological security measures that are reasonably crafted to safeguard information against unauthorized access or disclosure. Despite these precautions, it remains possible for third parties to unlawfully intercept or access transmissions or bypass these security measures.

How does RITUALWAY treat information related to children?

RITUALWAY's services are not intended for children under the age of 16, and we do not knowingly collect information from anyone under 16. If parents believe their minor children have accessed RITUALWAY's services and provided their information, they are encouraged to contact RITUALWAY. Additionally, RITUALWAY does not sell the information of minors under 16 years of age.

What rights do residents of certain states have?

Residents of California, Colorado, Connecticut, Utah, and Virginia (referred to as "Certain States") have specific rights under state privacy laws concerning personal information collected by RITUALWAY. This section of the Privacy Policy includes necessary disclosures mandated by law and outlines the rights that may be accessible to you as a resident of these states.

Personal information we collect, disclose for a business purpose, and sell. A. In the preceding 12 months, we collected and disclosed the following categories of personal information:

Personal and online identifiers (such as first and last name, email address, or unique online identifiers).

Customer payment and record information (credit card number, debit card number, or any other financial information).

Characteristics of protected classifications (such as race or gender).

Commercial or transactions information (such as records of personal property or products or services purchased, obtained or considered).

Internet or other electronic network activity information (such as browsing history, search history, interactions with a website, email, application, or advertisement).

Call recordings.

Geolocation information.

Sensory information (such as audio, electronic, visual, thermal, olfactory, or similar information).

Professional or employment-related information.

Education information.

Inferences drawn from the above information about your predicted characteristics and preferences.

Other information about you that is linked to the personal information above.

B. We collect this personal information from the following categories of sources:

Consumers;

Recipients of deliveries and orders;

Partners;

Members;

Service providers;

Affiliates not under the RITUALWAY brand;

Social media platforms;

Address verification services;

Marketing firms; and

 

Data vendors.

C. Why we collect, use, and share information.

We use and disclose the personal information we collect for our commercial and business purposes, as further described in this Privacy Policy. These commercial and business purposes include, without limitation:

Our commercial purposes, including facilitating your use of RITUALWAY Services, including receiving, processing, fulfilling, and delivering your purchases; advertising; targeted advertising; marketing; and providing sweepstakes, promotions, or contests.

Our business purposes, which include:

Auditing related to our interactions with you;

Legal compliance;

Detecting and protecting against security incidents, fraud, and illegal activity;

Debugging;

Performing services (for us, our partners, or our service provider) such as account servicing, processing orders and payments, and analytics;

Internal research for technological improvement;

Internal operations;

Activities to maintain and improve our services; and

Other one-time uses.

D. Recipients of personal information.

We may sell the categories of personal information designated above to the categories of third parties listed below:

Advertising/marketing companies; and

Data analytics providers.

We disclose the categories of personal information designated above to the categories of third parties listed below for business purposes:

Service providers;

Partners;

Affiliates not under the RITUALWAY brand;

Members/distributors;

Advertising networks;

Internet service providers;

Data analytics providers;

Operating systems and platforms;

Social networks; and

Government entities, including law enforcement and government agencies or as otherwise required by law including pursuant to a court order, subpoena, or other legal process.

E. Your rights regarding personal information.

Residents of Certain States have rights with respect to personal information. You may be able to exercise the following rights regarding your personal information, subject to certain exceptions and limitations:

The right to confirm whether we are processing personal information about you.

The right to correct inaccuracies in the personal information we have collected about you.

The right to know the categories and specific pieces of personal information we collect, use, disclose, and sell about you, the categories of sources from which we collected your personal information, our purposes for collecting or selling your personal information, the categories of your personal information that we have either sold or disclosed for a business purpose, and the categories of third parties with which we have shared personal information.

You have the right to obtain a portable copy of the personal information that RITUALWAY has collected about you. This allows you to receive and use your personal information for your own purposes across different services and platforms.

The right to request that we delete the personal information we have collected about you.

The right to opt out of (i) the sharing of personal information for targeted advertising or (ii) the sale/sharing of personal data. Please note that if you opt out of certain practices, we may be unable to provide you with some services.

The right not to receive discriminatory treatment for the exercise of the above privacy rights.

To exercise any of the above rights, please contact us using the following information and submit the required verifying information, as further described below:

Online at Rights Request Form

Additionally, for Colorado, Connecticut and Virginia residents, if you have submitted a request that we have not fulfilled to your satisfaction, you may contact us to appeal our decision by sending an email with the subject line "Appeal" to privacy@ritualway.com.

F. Verification process and required information.

It's important to note that RITUALWAY may request additional information to verify your state of residency, identity, or understand the scope of your request. However, you are not required to create an account with RITUALWAY to submit a request or have it fulfilled. Typically, RITUALWAY will ask you to provide at least two pieces of information that they currently hold about you to fulfill your request.

G. Authorized Agent.

You may designate an authorized agent to make a request on your behalf.

How do you contact RITUALWAY if you have a concern with this Privacy Policy?

RITUALWAY takes your privacy concerns seriously. If you have questions regarding this Privacy Policy, please contact us at: RITUALWAY, INC

Address: 8 the green suites B, # 8057 Dover County of Kent, zip code 19901, DE, USA